๐ Contact Train Ride Tours
Weโre Here to Help
Whether youโre booking your first scenic railway trip or need help managing an existing reservation, our support team is ready to assist. Find quick answers below or reach out directly โ weโll make sure your journey stays on track.
Popular Help Topics
๐
Manage My Booking
Change dates, cancel, or reschedule your train tour.
๐ณ Payments & Refunds
Learn how charges work, how refunds are issued, and what to expect.
๐ก Safety & Policies
Read about health, safety, insurance, and travel guidelines.
๐ Trip Details
Get meeting instructions, arrival tips, and what to bring.
โ General FAQ
Find answers about timing, weather, accessibility, and more.
Get in Touch with Train Ride Tours
Still Need Help?
Weโre happy to assist with questions, bookings, or changes.
๐ง Email: [email protected]
๐ Email Support: 24/7
โ๏ธ Phone:
๐ฌ Live Chat: Available during business hours
Phone & Chat Hours
MondayโFriday: 8:00 AM โ 6:00 PM (Central Time)
SaturdayโSunday: 9:00 AM โ 6:00 PM (Central Time)
On-Trip Emergencies
If youโre already traveling and need urgent assistance, call the emergency number provided in your confirmation email. This connects you directly with the operator running your tour for immediate help.
Frequently Asked Questions
What if I book a package or contact you directly?
Guests booking custom trips or packages work directly with one of our travel agents, who can help with tours, hotels, and other arrangements.
Are all operators licensed and insured?
Yes. Every operator we partner with is fully licensed, insured, and meets the highest standards for safety and service.
Who provides customer service during my trip?
Day-of logistics and support are handled by your tour operator. If you booked a package or need additional help, our agents are available to assist at any time.
What if I donโt see the experience I want online?
We work with hundreds of operators nationwide, so not every option appears online. Contact us directly, and weโll find the best rail experience for your interests.
Can you help with hotels and flights?
Yes. If youโre booking a multi-day or themed package, our team can arrange hotels, flights, and bundled itineraries.
Trip Details
Who sends my booking confirmation?
Your confirmation and meeting details come directly from the tour operator handling your trip.
Who do I call if Iโm running late?
Contact the number in your confirmation email. That connects you directly with your guide or operator for real-time coordination.
What happens if my train ride is canceled due to weather?
If conditions make the trip unsafe, the operator will either reschedule your experience or issue a refund based on their cancellation policy.
Payments & Refunds
Can I get a refund if I miss my tour?
Refunds for no-shows are not guaranteed. Most operators require notice before your departure time โ see your confirmation for details.
How are payments processed?
All payments go through secure systems managed by the operator. Your credit card statement will list the vendorโs name, not Train Ride Tours.
Manage Your Booking
How do I cancel or reschedule my trip?
Use the confirmation email sent by your operator โ it contains links or contact details for changes. If you canโt locate that email, contact us at [email protected]
, and weโll help retrieve your booking.
Can I change or cancel my reservation?
Yes. Most tours offer flexible policies, often allowing full refunds with at least 72 hoursโ notice. Weโll assist you in coordinating directly with your operator if needed.
Steps to Update or Cancel:
- Locate your confirmation email and booking reference number.
- Follow the instructions inside to contact the tour operator directly.
- If you canโt find your confirmation, contact us and weโll look it up for you.
Safety Tips & Recommendations
What should I bring?
Wear weather-appropriate clothing and closed-toe shoes. Bring sunglasses, sunscreen, and a camera for scenic routes.
Are the trains accessible?
Many heritage and modern railways offer accessible cars or boarding assistance. Check your tour listing or contact us for accessibility information before booking.
Do I need travel insurance?
We recommend it for all travelers. Trip insurance covers unforeseen issues like weather delays, illness, or last-minute cancellations.
Train Ride Tours Policies
Where can I read the full cancellation policy?
You can view it anytime here: Cancellation & Refund Policy.
Where is your privacy policy located?
You can find it at Privacy Policy.
Where can I review safety and travel standards?
Visit our Travel & Safety Policy for details on guide training, guest responsibilities, and accessibility.
CONTACT US
-
Train Ride Tours
Fort Collins, CO 80526 -
Meeting locations vary for each tour: You will be sent a meeting location after you book
